Move the work, not the whiteboard.
Dispatch is a series of small decisions made under pressure: who takes the emergency call, whose day has room, what gets pushed. POOLIO puts every tech's committed day in one grid with the unscheduled work sitting next to it.
- Day-by-tech, week, and mobile list views
- Unscheduled bin for approved work awaiting a slot
- Drag and drop with collision handling and snap intervals
- Bulk reassign with multi-level undo
Dispatch mechanics
What a dispatcher does in POOLIO
- Step 1
See the committed day
Every tech's route block and appointments in parallel columns, with real durations so the empty space is genuinely empty.
- Step 2
Work the unscheduled bin
Approved estimates, new requests, and generated recurring work orders queue here until they are placed.
- Step 3
Place and reassign
Drag onto a tech and time, snapped to your interval. Collisions are handled rather than quietly stacked.
- Step 4
Heed the warnings
Over-capacity days, overlapping windows, and unassigned high-priority work are called out on the board.
- Step 5
Balance the load
Route optimization can be previewed for a day before applying, so you see the proposed order before your techs do.
- Step 6
Undo mistakes
Bulk moves are reversible through multi-level undo, which matters when a fast morning triage goes sideways.
Operational outcomes
Why dispatch quality shows up in revenue
Approved work gets scheduled
Sold repairs sit in a visible bin rather than in an inbox, so approvals do not age out.
Emergencies stop breaking the week
You can see who genuinely has room before promising a same-day visit.
Techs stop guessing
The board is the assignment; there is no second source of truth in a text thread.
POOLIO organizes the work and the follow-up. Results depend on your pricing, your route, and how your team uses the system — POOLIO does not guarantee revenue outcomes.
Who it is for
Dispatch scenarios
Green pool call at 8am
Find remaining capacity, place a job with a duration, notify the customer, and keep the route intact.
Tech calls out
Bulk reassign a day's stops to the covering tech and undo it if the plan changes again.
Repair backlog
Unscheduled approved work is a visible queue with an age, not a memory game.
Two dispatchers, one board
Realtime sync so simultaneous edits do not overwrite each other.
Buyer checklist
Dispatch checklist
- Is there a single board showing all techs at once?
- Do approved-but-unscheduled jobs have a visible queue?
- Are conflicts and capacity limits enforced or just displayed?
- Can changes be undone after a bulk action?
- Does the board update when someone else edits it?
- Can dispatch be worked from a phone in the field?
FAQ
Frequently asked questions
What does the POOLIO dispatch board show?
A day view by tech, a week view, and a mobile list view. Each column shows that tech's route block and scheduled appointments with durations, plus an unscheduled bin holding approved work that still needs a slot.
Can I move work between techs quickly?
Yes. Work is moved by drag and drop with snap intervals, with collision handling and conflict warnings. Bulk actions let you move or reassign several items at once, and there is a multi-level undo for dispatch changes.
Does dispatch stay in sync when two people are working on it?
The board refreshes on a visibility-aware interval and subscribes to realtime updates, so a second dispatcher's change appears rather than being silently overwritten.
How does approved repair work reach dispatch?
An approved estimate becomes a work order, and unscheduled work orders appear in the unscheduled bin with their estimated duration so a dispatcher can place them into an open window.
Can dispatch respect a tech's realistic day?
Yes. Techs carry capacity, appointments carry durations, and the board flags over-capacity days instead of accepting an impossible schedule.
Dispatch a real day in the demo
Bring tomorrow's mess — a callout, a green pool, and two approved repairs — and we will place it live.