POOLIO Terms of Service

POOLIO provides software for pool service companies to manage customers, routes, service logs, work orders, estimates, invoices, payments, communication, AI Inbox, Billing AI, and related operations.

Use of POOLIO

By using POOLIO, you agree to use the service only for lawful business purposes.

You are responsible for:

• maintaining accurate company information
• maintaining accurate customer information
• obtaining customer consent where required
• using SMS/email features lawfully
• complying with applicable laws and regulations
• reviewing AI-generated content when appropriate
• maintaining secure access to your account

Customer Communication

POOLIO provides communication features that businesses may use to communicate with their own customers. Each business using these features is independently responsible for obtaining and maintaining all legally required customer permissions and for complying with applicable messaging, privacy, consumer-protection, and telecommunications requirements.

The communication features offered to independent pool-service businesses are separate from POOLIO's own internal SMS messaging program described below.

SMS Messaging Terms

By affirmatively opting in to POOLIO SMS messaging, you agree to receive recurring text messages from POOLIO regarding product demonstrations, account setup, onboarding, operational account notifications, and POOLIO customer support at the mobile number you provide.

Message frequency varies. Standard message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive SMS messages is not a condition of purchasing, requesting a product demonstration, or creating a POOLIO account.

You may withdraw your consent at any time by replying STOP. After opting out, you may receive one final message confirming that your opt-out request was processed. For assistance, reply HELP or email info@usepoolio.com.

You are responsible for providing an accurate mobile number and notifying POOLIO if your number changes.

Mobile information and SMS consent will not be sold or shared with third parties for promotional or marketing purposes. POOLIO may share limited information with telecommunications carriers, platform providers, and messaging-delivery vendors only as necessary to operate and deliver the POOLIO messaging program.

POOLIO and participating telecommunications carriers are not responsible for delayed or undelivered messages caused by carrier availability, network conditions, device settings, or inaccurate contact information.

AI Features

POOLIO may provide AI-assisted features including message classification, suggested replies, Billing AI reminders, service summaries, and customer communication assistance.

AI-generated content may be imperfect. Pool companies are responsible for reviewing messages, settings, and customer communication where appropriate.

Payments

POOLIO subscription billing is separate from customer invoice payments.

Pool companies may connect a payment processor to receive customer payments. POOLIO does not guarantee payment collection, customer payment behavior, or dispute outcomes.

No Professional Advice

POOLIO does not provide legal, tax, accounting, financial, or professional advice.

Limitation of Liability

POOLIO is provided as software to help manage business operations. POOLIO is not responsible for missed messages, customer disputes, failed payments, service errors, third-party provider outages, or user-entered data errors.

Account Termination

POOLIO may suspend or terminate accounts that violate these terms, misuse the platform, send unlawful messages, or abuse the service.

Contact

For support, contact: info@usepoolio.com