POOLIO Terms of Service

Last updated: July 4, 2026

POOLIO provides software for pool service companies to manage customers, routes, service logs, work orders, estimates, invoices, payments, communication, AI Inbox, Billing AI, and related operations.

Use of POOLIO

By using POOLIO, you agree to use the service only for lawful business purposes.

You are responsible for:

maintaining accurate company information
maintaining accurate customer information
obtaining customer consent where required
using SMS/email features lawfully
complying with applicable laws and regulations
reviewing AI-generated content when appropriate
maintaining secure access to your account

Customer Communication

Pool service companies using POOLIO are responsible for obtaining proper customer consent before sending SMS or email messages.

SMS messages may include service updates, invoice reminders, payment links, estimate links, scheduling updates, and support replies.

Customers may opt out of SMS messages by replying STOP.

AI Features

POOLIO may provide AI-assisted features including message classification, suggested replies, Billing AI reminders, service summaries, and customer communication assistance.

AI-generated content may be imperfect. Pool companies are responsible for reviewing messages, settings, and customer communication where appropriate.

Payments

POOLIO subscription billing is separate from customer invoice payments.

Pool companies may connect a payment processor to receive customer payments. POOLIO does not guarantee payment collection, customer payment behavior, or dispute outcomes.

No Professional Advice

POOLIO does not provide legal, tax, accounting, financial, or professional advice.

Limitation of Liability

POOLIO is provided as software to help manage business operations. POOLIO is not responsible for missed messages, customer disputes, failed payments, service errors, third-party provider outages, or user-entered data errors.

Account Termination

POOLIO may suspend or terminate accounts that violate these terms, misuse the platform, send unlawful messages, or abuse the service.

Contact

For support, contact: support@poolopsai.com